Terms and Conditions

The licence terms for using World of Chat Messenger and our chat servers, in plain English. Last updated 30 October 2026.

1. Agreement to these terms
By downloading, installing or subscribing to World of Chat Messenger through wocchat.com, you agree to these terms. If you don’t agree, please don’t buy or install the software.

2. Your licence
World of Chat Messenger is a WordPress plugin that comes with hosting on our chat servers. There is no set limit on how many people can chat at once. Use is limited by your message allowance (chat credits), and we may restrict use that puts the service at risk for other customers. Each plan includes a monthly message allowance. Current plans and prices are shown on wocchat.com/pricing.

Each licence covers one website. To use the messenger on more than one website, you need a licence for each.

Your licence lets you install and use the plugin, get updates and connect to our chat servers for as long as your subscription is active.

When your monthly message allowance runs out, the chat stays visible but people cannot send new messages until more credits are added. Anyone, including people outside the site owner’s team, can add credits by buying a Boost (see section 4). Your allowance starts again when your subscription renews.

Free beta. During the beta we may offer free access and free message credits for testing. Beta features may change, and we may reset or end free access with notice.

3. Billing, renewals and cancelling
Subscriptions are billed every 30 days from the date you bought, not on the 1st of the month. If you cancel, you keep access until the end of the period you’ve paid for.

Automatic renewal. Your subscription renews every 30 days through Stripe until you cancel.
Cancel yourself. You can cancel at any time with no penalty. Log in to My Account, open Subscriptions and click Cancel.
Or ask us. Email worldofchat@hotmail.co.uk asking to cancel and we’ll do it for you.
Refunds. We don’t normally refund a billing period that has already started, because you keep access until it ends. If the chat hasn’t worked for you and we haven’t been able to fix it, email us within 14 days of the payment and we will look at a refund. Boosts can’t be refunded once applied (see section 4). This doesn’t affect your legal rights.

4. Community Boosts
Boosts (extra message credits, at the price shown on our site) are a voluntary way for members of your community to help pay for your chat. When someone buys a Boost on your site, the credits are added to your room’s message allowance. Because Boosts are used up as messages are sent, they can’t be refunded once applied.

5. Service availability
We aim to keep our chat servers running reliably. Occasional maintenance, or network problems outside our reasonable control, may cause short interruptions. Updates to the plugin and changes to the servers may also occasionally cause short outages, and we will do our best to keep these to a minimum. We’ll help you get your chat connection working if there’s a problem.

6. Acceptable use and suspension
You are responsible for your website, the people who use chat on it, and following the laws that apply to you. You agree not to use World of Chat Messenger or our chat servers to:

• Send or allow illegal, defamatory, harassing, threatening or malicious content.
• Share or encourage sexual content involving children, or any exploitation of children.
• Share or encourage sexual exploitation, trafficking, or sexual content shared without consent.
• Attack or flood our servers, run automated scripts against them or try to reverse-engineer our service.
• Spread malware, spam bots or phishing.

You must use the moderation tools (reports, bans and blocking) and respond to reports from your users. Breaking these rules can lead to your licence being suspended or ended straight away, without notice or refund.

If you think a website using World of Chat Messenger is breaching these terms, email worldofchat@hotmail.co.uk with the website address and what you saw. We will review reports and may suspend sites that break these terms.

7. Privacy, age and your visitors
How we handle personal data is explained in our privacy policy. You are responsible for telling your own visitors that your website uses World of Chat Messenger, and for having your own privacy policy.

World of Chat Messenger is for adults aged 18 and over, and website owners must not offer it to children. The messenger does not check anyone’s age. If your website has adult content or needs age checks, you are responsible for carrying them out.

8. Data processing
For the chat data of your website’s visitors, you are the controller and we are the processor, as explained in our privacy policy. We process that data only to run the chat for you, and we keep it for the periods set out in the policy. We use the providers named in the policy and remain responsible for them. If a visitor asks you for their chat data to be removed, email worldofchat@hotmail.co.uk with your website address and their name or username, and we will help. If we become aware of a personal data breach affecting your visitors’ chat data, we will tell you without undue delay. When your subscription ends, your chat data is removed under the same retention periods. This section is our data processing agreement and applies automatically, with nothing to sign.

9. Changes to these terms, plans and prices
We may change these terms, our plans and our prices over time as we learn how the chat is used. Changes apply from your next renewal, and we will post them on wocchat.com. You can cancel at any time before a change takes effect.

10. Limitation of liability
As far as the law allows, World of Chat Messenger and its creators are not liable for any indirect, incidental or consequential loss arising from using, or being unable to use, the software, from server downtime or from loss of business data. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud, or your legal rights as a consumer.

11. Governing law
These terms are governed by the laws of England and Wales, United Kingdom.

12. Questions
For licensing questions, larger contracts or help with setup, contact us:

Email: worldofchat@hotmail.co.uk
Setup guide: wocchat.com/docs