Privacy Policy

Privacy Policy

Privacy policy. Last updated 30 October 2026.

We collect only what we need to process your order, give you your licence, manage your subscription and run the chat service.

1. Who we are

World of Chat Messenger (wocchat.com) provides live chat software and chat server hosting for WordPress website owners. It is run by World of Chat in the United Kingdom. This policy explains how we handle personal data when you visit this website, create an account, buy a subscription, or use the chat on a website that uses our service. You can contact us at worldofchat@hotmail.co.uk.

2. Who is responsible for chat data

The plugin is installed by a website owner, who decides to offer chat to their visitors. For the chat data of that website’s visitors, the website owner is the “controller” under UK GDPR and we are the “processor” running the chat server on their behalf. For our own customer accounts, billing and server logs, we are the controller.

If you use chat on someone else’s website and want to see or delete your chat data, contact that website’s owner first. You can also email us and we will pass your request on or act on it where we can.

3. What we collect from our customers

• Account and billing details. Your name, email address, company name (optional) and country. WooCommerce needs these to create your account, give you your licence and email your download links and renewal notices.
• Payment information. Payments are processed by Stripe. Your card number, security code and bank details go straight to Stripe and are never stored on, or seen by, our servers.
• Website logs. Standard server logs (IP address, browser type and time of visit), used for security and to filter out bots.

4. How we use our customers’ data

• To set up and check your plugin licence.
• To manage your subscription renewals and send receipts.
• To answer your support requests and questions.
• To check you are entitled to plugin updates and security fixes.

We never sell, rent or trade personal data, or share it with advertisers.

5. Chat data

World of Chat Messenger connects a WordPress website to our chat servers. When the plugin starts, it sends the website’s domain-based identifier and licence key to our chat server so it knows which website is connecting. When people use the chat, our servers store:

• Names and IDs. For a logged-in WordPress user: their user ID, username and display name (we do not receive their email address). For a guest: a random guest ID and the guest name they are given or choose. Any profile details they add.
• Messages and photos. Messages and photos sent in chat, so conversation history works.
• Status and times. Whether they are online, away or offline, and when they connect and disconnect.
• IP addresses. Used to stop abuse and to make bans work. We work out a country from the IP address using a database stored on our own server.
• Reports and blocks. So website owners can moderate their chat.

We use this data only to run the chat, keep each website’s chat separate, prevent abuse and keep the service secure. We do not track, profile or sell anyone’s conversations, and none of it is stored in the website owner’s WordPress database.

6. How long we keep it

• Chat messages: 90 days
• Activity log, which includes IP addresses: 90 days
• Server logs used to find faults and abuse: 14 days
• Administrator sign-in records: 90 days
• Customer accounts: until you ask us to delete the account
• Database backups: kept for up to 14 days, so data deleted from the live service can remain in a backup for up to 14 days longer

Website owners can download their users’ chat data from the service. Because we only keep it for 90 days, owners should download anything they want to keep before then. To ask for chat data to be deleted sooner, email us.

7. Where it is stored and who else handles it

Chat data is stored on a server hosted by AlphaVPS in Germany. We use QUIC.cloud, a content delivery network, to serve the chat widget’s files quickly, so QUIC.cloud may see visitors’ IP addresses when their browser loads those files. Payments are handled by Stripe under its own privacy policy. The chat’s fonts and country flag images are served from our own server. We do not use either for tracking. Nightly backups of our database are stored on Google Drive.

8. Cookies and browser storage

On this website we use only the cookies needed to keep you logged in to My Account and to remember your basket during checkout. We do not use third-party tracking cookies. The chat itself does not set cookies. It saves a small amount of data in your browser’s local storage, on the website where you use it, only to make the chat work and to remember your choices: a guest identity that keeps you the same user between visits (it expires after 30 days if you do not return), your chat name, your open conversations, and settings such as message sounds and image covering. Nothing is saved for advertising or visitor analytics. By default the chat only starts saving this once you open it. You can clear it at any time by clearing that website’s data in your browser.

9. Your rights under UK GDPR

You can ask to see your data, have it corrected or deleted, restrict or object to how it is used, or receive a copy of it.

• Right of access. You can see your order history, subscriptions and account details at any time in My Account.
• Right to erasure. If you cancel and want your customer account deleted, email worldofchat@hotmail.co.uk and we will delete it within 14 working days.

If you are unhappy with how your data is handled, you can complain to the Information Commissioner’s Office at ico.org.uk.

10. Children

The service is not designed for children under 18. Website owners are responsible for deciding who may use chat on their website.

11. Changes

We will update this page when something changes and show the date at the top.

12. Contact us

If you have questions about this policy or want to use any of your data protection rights, email worldofchat@hotmail.co.uk.

Terms and Conditions

The licence terms for using World of Chat Messenger and our chat servers, in plain English. Last updated 22 October 2026.

1. Agreement to these terms

By downloading, installing or subscribing to World of Chat Messenger through wocchat.com, you agree to these terms. If you don’t agree, please don’t buy or install the software.

2. Your licence

World of Chat Messenger is a WordPress plugin that comes with hosting on our chat servers. There is no set limit on how many people can chat at once. Use is limited by your message allowance (chat credits), and we may restrict use that puts the service at risk for other customers. Each plan includes a monthly message allowance. Current plans and prices are shown on wocchat.com/pricing.

Each licence covers one website. To use the messenger on more than one website, you need a licence for each.

Your licence lets you install and use the plugin, get updates and connect to our chat servers for as long as your subscription is active.

When your monthly message allowance runs out, the chat stays visible but people cannot send new messages until more credits are added. Anyone, including people outside the site owner’s team, can add credits by buying a Boost (see section 4). Your allowance starts again when your subscription renews.

Free beta. During the beta we may offer free access and free message credits for testing. Beta features may change, and we may reset or end free access with notice.

3. Billing, renewals and cancelling

Subscriptions are billed every 30 days from the date you bought, not on the 1st of the month. If you cancel, you keep access until the end of the period you’ve paid for.

• Automatic renewal. Your subscription renews every 30 days through Stripe until you cancel.
• Cancel yourself. You can cancel at any time with no penalty. Log in to My Account, open Subscriptions and click Cancel.
• Or ask us. Email worldofchat@hotmail.co.uk asking to cancel and we’ll do it for you.

Refunds. We don’t normally refund a billing period that has already started, because you keep access until it ends. If the chat hasn’t worked for you and we haven’t been able to fix it, email us within 14 days of the payment and we will look at a refund. Boosts can’t be refunded once applied (see section 4). This doesn’t affect your legal rights.

4. Community Boosts

Boosts (extra message credits, at the price shown on our site) are a voluntary way for members of your community to help pay for your chat. When someone buys a Boost on your site, the credits are added to your room’s message allowance. Because Boosts are used up as messages are sent, they can’t be refunded once applied.

5. Service availability

We aim to keep our chat servers running reliably. Occasional maintenance, or network problems outside our reasonable control, may cause short interruptions. Updates to the plugin and changes to the servers may also occasionally cause short outages, and we will do our best to keep these to a minimum. We’ll help you get your chat connection working if there’s a problem.

6. Acceptable use

You agree not to use World of Chat Messenger or our chat servers to:

• Send illegal, defamatory, harassing or malicious content.
• Attack or flood our servers, run automated scripts against them or try to reverse-engineer our service.
• Spread malware, spam bots or phishing.

Breaking these rules can lead to your licence being suspended straight away, without a refund.

7. Privacy and your visitors

How we handle personal data is explained in our privacy policy. You are responsible for telling your own visitors that your website uses World of Chat Messenger, and for having your own privacy policy.

8. Changes to these terms, plans and prices

We may change these terms, our plans and our prices over time as we learn how the chat is used. Changes apply from your next renewal, and we will post them on wocchat.com. You can cancel at any time before a change takes effect.

9. Limitation of liability

As far as the law allows, World of Chat Messenger and its creators are not liable for any indirect, incidental or consequential loss arising from using, or being unable to use, the software, from server downtime or from loss of business data. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud, or your legal rights as a consumer.

10. Governing law

These terms are governed by the laws of England and Wales, United Kingdom.

11. Questions

For licensing questions, larger contracts or help with setup, contact us:

Setup guide: wocchat.com/docs

Email: worldofchat@hotmail.co.uk